Shipping Policy
Thank you for choosing Anmoiudo for your home essentials. This Shipping Policy provides important information about the preparation, handling, transportation, tracking, and delivery of orders placed through our online store. It covers products purchased from our Thoughtful Living, Everyday Kitchen, and Living in Order collections.
1. Order Preparation and Processing
Once an order has been successfully placed, our fulfillment team begins preparing the selected merchandise for shipment. Items are checked, organized, and packaged with care before being handed over to the designated transportation provider.
Standard order processing typically takes 1 to 3 business days, excluding weekends and public holidays. Orders received outside regular business days will generally begin processing on the next available business day.
2. Delivery Charges and Shipping Estimates
Anmoiudo applies a flat shipping fee of $5.99 USD per order for worldwide deliveries.
After the shipping carrier accepts the parcel, estimated international transit generally takes 10 to 20 business days. The exact delivery period may differ according to the destination, carrier operations, regional postal services, and local distribution conditions.
These transit estimates do not include the initial order processing period.
3. External Factors Affecting Delivery
While we work to support timely deliveries, certain situations may extend shipping times beyond the original estimate.
Potential causes include customs examinations, unusually high parcel volumes, unfavorable weather, disruptions to regional transportation services, and other events beyond our reasonable operational control.
When such circumstances arise, delivery schedules may be affected without advance notice. We appreciate customers' patience while carriers work to complete transportation and delivery.
4. Tracking Your Shipment
Once your parcel has been dispatched and accepted by the carrier, shipment tracking details will be provided through the email address submitted with your order.
The tracking reference may be entered into the relevant carrier's tracking website or another compatible parcel-tracking service to review available shipment updates.
Please allow approximately 24 to 72 hours after dispatch for the first tracking events to appear. Tracking systems may not display immediate updates while shipment information is being registered or transferred between logistics providers.
5. Multiple Packages for a Single Order
Orders containing more than one item may occasionally be fulfilled in separate packages. This can occur when products are prepared at different fulfillment locations or when separate dispatch arrangements help support efficient order handling.
If your purchase is shipped in multiple parcels, tracking details will be supplied individually for each shipment where applicable.
Separate packages may arrive on different dates, even when the products were purchased together.
6. Requests to Change an Order
If you need to correct a delivery address or request an adjustment to an item you recently purchased, please contact our support team within 12 hours of completing your order.
Send your request to support@anmoiudo.com with the email subject Urgent: Order Amendment.
To help us identify your transaction, include the following information:
- Your order identification number.
- The email address used during checkout.
- A clear explanation of the requested correction or modification.
We will make reasonable efforts to accommodate eligible requests before fulfillment progresses. However, once processing or shipment arrangements have started, we cannot guarantee that an order can be changed.
7. Unsuccessful Deliveries and Uncollected Packages
When a delivery attempt cannot be completed, the shipping carrier may leave a notification or provide instructions for arranging another attempt or collecting the parcel from a designated pickup location.
Customers are responsible for reviewing carrier notifications, following any applicable collection instructions, and retrieving their packages within the holding period specified by the delivery provider.
Anmoiudo does not accept responsibility for parcels that are lost, abandoned, or returned because the purchaser supplied an inaccurate or incomplete shipping address or failed to collect a shipment within the required timeframe.
8. Delayed Tracking Updates and Carrier Investigations
Shipments Showing Recent Activity
If the tracking history indicates carrier movement or scanning activity within the preceding 7 calendar days, the parcel will generally be treated as actively moving through the shipping network.
Shipments Without Recent Updates
When tracking information has not changed for more than 7 consecutive days, customers may request assistance by contacting support@anmoiudo.com.
Please provide your order number and relevant shipment information. Our customer service team can then contact the appropriate carrier to request additional information about the parcel's status.
9. Lost Shipments and Delivery Confirmation
Packages Confirmed Lost in Transit
If the responsible shipping carrier completes an investigation and confirms that a package was lost before reaching its delivery destination, Anmoiudo will arrange a replacement shipment without charging the customer an additional shipping fee.
Packages Marked as Delivered
Our shipping obligations are considered completed once the carrier's delivery records confirm that the parcel has been successfully delivered.
Under this policy, replacement shipments and refunds are not provided for packages reported missing or stolen after the shipping carrier has confirmed successful delivery, subject to any rights customers may have under applicable law.
10. Order Fulfillment Locations
To coordinate international order deliveries, Anmoiudo may arrange fulfillment through facilities situated in North America, Europe, or Australia, as well as selected international manufacturing and logistics partners.
The location from which an individual order is dispatched may vary based on inventory availability, product location, destination, and the fulfillment arrangements applicable to that purchase.
As a result, the shipping origin shown in tracking information may differ between orders or individual packages.
11. Important Shipping Terms
- Estimated Delivery Dates: All processing and transportation timeframes published by Anmoiudo are estimates rather than guaranteed arrival commitments.
- Customs and Import Charges: Unless expressly stated otherwise during checkout, customers are responsible for customs duties, import tariffs, value-added taxes, and similar charges imposed by authorities in the destination jurisdiction.
- Shipping Address Accuracy: Customers must provide complete, correct, and deliverable address information when submitting an order.
- Transfer of Shipping Risk: Risk of loss transfers to the purchaser after the shipping carrier confirms that the parcel has been successfully delivered, subject to applicable consumer protection laws.
Shipping Assistance and Customer Inquiries
If you have questions regarding order preparation, shipping fees, tracking records, delivery delays, or any provision of this Shipping Policy, our customer support team can assist you.
Customer Support Email: support@anmoiudo.com
Customer Support Telephone: +1 (331) 316-7409
When contacting us about an existing purchase, please include your order number and the email address associated with your checkout details. Providing this information helps our team locate the relevant transaction and respond more efficiently.
Thank you for shopping with Anmoiudo. We appreciate the opportunity to help you bring practical kitchen accessories, thoughtful decorative pieces, and useful organization solutions into your home.